Terms and Conditions

AutoBox Express LLC is an Illinois-based interstate motor carrier. We own and operate our own enclosed trucks and also offer open transport, shipping vehicles across the United States.

These terms apply to our website and to the transport services we provide. You must be 18 or older to request our services.

We send your quote by email within 24 hours. The price in that quote is the final price, with no hidden fees. It is based on the details you gave us.

If the vehicle, the addresses, the dates, or the vehicle's condition change, the price can change too.

To lock in your quoted price, confirm within 48 hours by paying the deposit.

Booking requires a deposit. The balance is due on delivery. We accept Visa, Mastercard, American Express, Discover, and ACH. We do not collect card details through our website forms.

Until the balance is paid, we may hold the vehicle, to the extent the law allows.

The terms for changing or cancelling a shipment, including any fees, are stated in your quote or booking confirmation. Read those before you book, and contact us with any questions.

Pickup and delivery dates are estimates, not guarantees. Weather, traffic, road closures, mechanical issues, and other events beyond our control can cause delays. To the extent the law allows, we are not responsible for those delays.

Your driver will call or text when en route. We give you a pickup window in advance, and the driver confirms a more exact time the day before pickup.

Home delivery is free unless your address is restricted or hard for a truck to reach, for example low trees, narrow streets, weight limits, or HOA rules. In that case we will arrange a nearby safe meeting point with you.

If you cannot accept delivery, tell us as early as you can. We will try to rearrange it. If storage or redelivery charges apply, we will explain them before they apply.

The driver and you (or someone you choose, 18 or older) inspect the vehicle together at pickup and again at delivery. Both of you sign the condition report and bill of lading each time.

The bill of lading and your booking confirmation are part of our agreement.

Please give us accurate vehicle information, including size, modifications, low ground clearance, and whether the vehicle runs. If it does not run, tell us up front. Inoperable vehicles can cost more, and any added price will show in your quote.

The vehicle needs valid registration and insurance. Remove valuables and toll tags before pickup. Provide working keys and turn off the alarm. Someone 18 or older must be there at pickup and at delivery.

You may ship your vehicle with a full tank. Luggage or cargo may be allowed depending on the transport and vehicle. Any personal items left in the vehicle are at the owner's risk, and we may refuse them.

Do not put illegal items or hazardous materials in the vehicle. We may refuse to load a vehicle that has them.

We are responsible for loss or damage to your vehicle while it is in our care, as provided by federal law (the Carmack Amendment, 49 U.S.C. 14706) and by the liability terms in your booking agreement and bill of lading.

We are not responsible for the following:

• Personal items left in the vehicle
• Damage that was already there before pickup
• Mechanical or electrical failure that we did not cause
• Damage from modifications, leaks, or low clearance that were not disclosed to us
• Loose or unsecured parts

We carry cargo insurance up to $4,000,000 on enclosed transport. That is the limit of our coverage. It is not an agreed value for any vehicle.

Any recovery is based on your actual loss, as provided by law and by your booking terms.

Note any damage on the condition report at delivery, before you sign.

Our claims department reviews the report and asks for a repair estimate. Once a claim is approved, AutoBox Express or our insurance carrier issues payment.

Claims must be made in writing within nine (9) months after delivery, or after the date delivery should have happened. We acknowledge written claims within 30 days. Within 120 days, we will pay, decline, or make a firm offer (49 CFR Part 370).

If we deny your claim in writing, you have two (2) years from the date of that written denial to file a lawsuit.

By submitting a form, you agree that we may contact you by phone, text, or email about your request, including quotes and pickup and delivery updates.

Texts are informational. Consent is not a condition of buying anything from us. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our Privacy Policy has the full details.

You agree that electronic records, emails, and electronic signatures can be used for quotes, bookings, and condition reports, and they count the same as paper.

Give us accurate information, and submit one request per shipment. Do not use bots or scripts on our forms. Cloudflare Turnstile and rate limits are there to catch that. Do not misuse the site.

We own the site content and photos. Do not copy them without our permission.

The website is provided "as is," and the information on it may change. To the extent the law allows, we are not liable for indirect damages from using the website. This does not limit our liability for transport under federal law.

Links to third-party sites are not our responsibility.

If we suffer a loss because you gave us false vehicle information, or because you put a prohibited item in the vehicle, you are responsible for that loss.

Federal law governs these terms where it applies. Otherwise, Illinois law governs.

If there is a problem, contact us first so we can try to settle it informally within 30 days.

If that does not work, cases go to the courts in Will County, Illinois, or the U.S. District Court for the Northern District of Illinois. Either of us may use small claims court. There is no arbitration.

These terms, your quote, your booking confirmation, and your bill of lading make up the whole agreement. If they conflict, the signed booking documents and bill of lading control.

If a part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a term once, that does not waive it.

We may update these terms. The effective date at the top shows when they were last revised. Updates apply to bookings made after that date.

We want the site to work for everyone, and we aim to meet WCAG 2.1 AA. If something is hard to use, call or text (630) 418-7311 and we will take your quote by phone.

AutoBox Express LLC, 368 O'Hare Dr, Romeoville, IL 60446. Phone (630) 418-7311 (call or text). Email info@autoboxexpress.com.